Lindiwe Rakharebe - Exceeding customer expectations and delivering brilliant experiences
Grant Adlam, Lindiwe Rakharebe and Imraan Noorbhai



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Lindiwe Rakharebe - Exceeding customer expectations and delivering brilliant experiences

2019-11-15


Lindiwe Rakharebe, the CEO of the Durban ICC, is affectionately known as the "mother of the house" by her team.

Under her leadership the Durban ICC has won several awards including the World Travel Awards as Africa's Leading Meetings and Conference Centre and a KZN Premier's Service Excellence Award in 2018. The Durban ICC is ranked in the top 1% of all convention centres globally and is the only convention centre on the African continent to make that list.

She says, "The most important thing in remaining Africa's leading conference centre is that we exceed our clients' expectations and provide an exceptional experience for every event we host."

Empowering others to achieve their highest performance by instilling confidence in her team is an important part of Lindiwe's daily activities. "I believe I have an ability to bring the best out of people, enabling them to perform at their optimum. My staff tells me that I lead with love and respect, which motivates them to give their best effort and this ultimately benefits the organisation."




Lindiwe Rakharebe - Exceeding customer expectations and delivering brilliant experiences

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