Comprehensive Solutions
Serendipity Worldwide Group was established in 1996 by Carol du Preez, Lal Jayamaha and Dinesh Naidoo. Together, they have developed a reputable brand by broadening the portfolio to offer all-encompassing solutions and superior customer service, while expanding the industry footprint.
Serendipity Worldwide Group's specialist divisions include corporate, leisure, incentives, conferences and events and sports, all of which support customers' individual and group travel needs globally. Serendipity's head office is situated in Durban in KwaZulu-Natal and is reinforced by a fully functioning branch in Gauteng, all supporting superior customer service and individualised solutions.
Recognised as the winner of the 2017 Sunday Times Top Business awards, Serendipity Travel is both International Air Transport Association (IATA) accredited and an active member of the Association of Southern African Travel Agents (ASATA ASATA), of which the CEO, Dinesh Naidoo, is president. His role at ASATA
includes a passionate commitment to solving industry challenges, encouraging ongoing industry growth and developing existing partnerships, all of which are also critical components of Serendipity's business success.
Serendipity Travel embraces new trends in travel and creates comprehensive travel-related solutions to address these and meet constantly changing travellers'
needs. With the aim of being an instantly recognised brand in the Rest of Africa (ROA), Serendipity also created their own trends in the travel space and this ultimately led to global recognition.
The leadership team at Serendipity Travel agree that the most valuable item on their balance sheet is enthusiastic, loyal and knowledgeable staff. Consultants are selected based on their in-depth, varied experience and expertise on multiple destinations, both local and international. The reservations team is constantly given opportunities to expand their knowledge and skills as well as raise the bar related to customer service. Skills and competencies are assessed regularly and a detailed training needs analysis supports ongoing development and a clear career path and success plan for each individual.
Serendipity Travel aims to exceed customer expectations while remaining reliable and dependable, simultaneously providing maximum value for money and sharing in the excitement that is TRAVEL.
Serendipity Sports
Travel for sporting participants, coaching teams, sponsors and supporters of major professional sports teams can be booked by Serendipity Sports. A range of official travel, ticket and hospitality packages are also available for major sporting events worldwide. Various groups, both large and small, are offered access to various international tournaments, among them the FIFA World Cup, Cricket World Cup and the Rugby World Cup.