Community and Social Services

The Community and Social Services includes services which are provided by government and others that are initiated by communities and NGOs. In addition, these have been the sectors in which significant job creation has taken place in recent years. Sub-sectors that have potential for development include the education and training services, which have  to be strategic in nature to counter the skill shortage in the country.

 

The finalists in this sector are KwaZulu-Natal Graduate School of Business, East Coast Radio, KZNonSource, Management College of Southern Africa (MANCOSA) and the SA Sugar Association.

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The Graduate School of Business is a dynamic learning environment that encourages student participation in the classroom and within certain governance structures. The facilities are modern and warm, making learning a fun experience. The School has a 350 seater auditorium, a ground floor lecture theatre that seats 110, a lecture theatre that seats 70, two 30 seater training venues, 10 study rooms, a 35 seater LAN and a Library Resource Centre. Wireless Internet is available throughout the building.

 

The highly qualified lecturing staff bring with them many years of business and academic experience. A core of full time academics is supported by skilled practitioners from the public and private sector. The full time staff keeps abreast of the ever changing environment by conducting regular and relevant research and by providing consulting and training services to industry.

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East Coast Radio is KwaZulu-Natal's leading English commercial radio station and the second largest regional station in South Africa with 2.1 million multi-cultural listeners.

The adult contemporary format, incorporating hits from the 70s, 80s, 90s and current hits, means that people in the target market are comfortable with the sound of the station. The on-air presenters speak a common east coast language, successfully binding the stations cross-cultural market. The extensive listener research conducted by the station on a weekly basis assists Programming, Music and Marketing personnel in keeping the station on track as far as listener satisfaction is concerned.

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The Management College of Southern Africa (MANCOSA) is a private Higher Education institute registered in terms of the Higher Education Act (Act 101 of 1997). It was established in 1995 as a post-apartheid empowerment institution offering affordable and accessible management education primarily to persons previously denied access to post-graduate education. MANCOSA’s presence in the Southern African Development Community (SADC) bears testimony to its commitments to the New Partnership for Africa’s Development (NEPAD) and its commitment to the region.

 

MANCOSA has developed extensive experience in working with a wide range of learners over the past 14 years in delivering a range of international and local management education programmes. MANCOSA and its programmes are accredited and quality assured by the Council on Higher Education (CHE). The South African Qualifications Authority (SAQA) has recorded MANCOSA’s programmes on the National Qualifications Framework (NQF). These programmes cover the areas of business administration, commerce, tourism management, functional management and leadership and range from Certificates to Masters Degrees. MANCOSA is registered (Registration number OOHT03) with the Department of Education (DoE).

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The South African Sugar Association (SASA) provides a range of specialist services that enhance the profitability, global competitiveness and sustainability of the South African sugar industry. These services include research, cane testing, national marketing, international marketing, finance and administration, and external affairs.

The sugar industry's focus on producing a high quality, profitable and cost effective product is complemented by its focus on sustainable development. The all- encompassing approach includes land reform, education and training, social investment, and the promotion of sound and sustainable practises.

 

In addition to initiatives undertaken as an industry, the South African Canegrower’s Association and the sugar milling companies undertake development projects and are involved in Broad-based Black Economic Empowerment through a range of important initiatives. The sugar industry is a major contributor to rural development, often neglected in an urbanising society.

Winner

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KZNonSOURCE, an eThekwini Municipality initiative is equipped with highly professional and qualified staff focused on developing the Call Centre Industry. The contact centre industry in KwaZulu-Natal is estimated to comprise of 65 to 75 contact centres, have 8 000 seats and employ 7 200 agents. The average contact centre size is slightly larger than that in the Western Cape, although both local regions currently lack
large scale investments such as those that have been made in India and the Philippines. The KwaZulu-Natal industry can be considered to have a very strong captive, domestic market orientation when measured by call volumes. While the local industry is a beneficiary of the outsourcing and off shoring trends, these trends are some
way from dominating the local industry

 

The key strategies of KZNonSOURCE include:

Creating an environment conducive to the establishment of call centres,

  • Market KZN as the preferred destination of call centres, and
  • Offer one stop facilitation service to prospective call centres

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